Categories

Site Information

 Loading... Please wait...
  • My Account

Policies

See MarBeck.com Appliance Parts Reviews at Bizrate.com

Security and Privacy

You can shop at www.MarBeck.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

www.MarBeck.com is registered with the Authorize.Net Verified Merchant Seal program.

    • All information submitted will be secure from the instant you begin the "Checkout Process." All information collected is used for internal purposes only and is never shared with, sold to, or rented to third parties. We never use this information to send you unsolicited email. We may contact you regarding your order if we have questions or problems with the shipment.
    • We Accept Visa, Mastercard, and Discover


credit-cards-small.jpg

Shipping Charges & Shipping Policies:

Shipping charges are based on weight of the item and the destination shipping address.  

  • Ship-To Locations:  We ship within the United States only. We are unable to ship internationally.
  • Ship-From Location:  All items ship from our warehouse in Kansas City, Kansas.
  • Shipping Times:  Orders that are placed before 12:01 PM CST are typically processed and shipped the same day. (Exclusion: Sunday orders will be processed the following business day).
  • Although most shipments take average of 3-5 days. Please allow 7-10 days (5-7 business days) for your order to arrive. If you have not received your order after 10 days please contact us via email or phone. Please see the contact page for contact information.
  • For more details on our shipping methods and details, see our Shipping & Returns Page here

Return Policy

  • Return Period: Items ordered by phone or through MarBeck.com may be returned within 30 days of receipt with few exceptions. We will provide a full refund on the product price. Please use the instructions below to return items to us. Return shipping is the customer's responsibility. Please use the form here to request a return.
  • Return Exceptions:  Items that must be soldered (i.e., shaver batteries, thermostats, fuse links, etc.) are not eligible for return once the items have been soldered. We will not provide a refund for any electrical items that have been soldered or tampered with.  Improperly installed electrical parts can cause serious or fatal injury.  Please seek a qualified technician.  If a qualified technician is not available, you are welcome to return your purchase for a refund.
  • Condition of Returned Items:  Items returned without original packaging, with missing parts or accessories, or with damage will be subject to a restocking fee beginning at 15%. Customer is responsible for insuring any return shipments to cover return damage. If the damage or missing packaging ⁄ parts is severe enough, we may elect to decline a refund at our discretion.

Order Cancellation

  • Canceling/Modifying Your Order:  We are committed to quickly processing and shipping your order. Due to that commitment, we are often unable to change or cancel orders once they are placed. We will do our best to assist you if there are problems with your order, but we can make no guarantees.   Please use the form here to request an order cancellation or modification.

Sales Tax

  • Kansas and Missouri Sales Tax  Because we have physical locations in both Kansas and Missouri, we must collect sales tax for all purchases with Kansas or Missouri addresses. Sales tax percentages are noted at checkout.

Pre-Orders

  • Pre-ordered items are given an estimated date of arrival, these are estimates provided by our vendors and are not an exact timeframe.  Please feel free to e-mail us if a pre-order exceeds the estimated timeframe.

Promotions

  • No Promotions available currently