- Return Period: Items ordered by phone or through MarBeck.com may be returned within 30 days of receipt with few exceptions. We will provide a full refund on the product price. Please use the instructions below to return items to us. Return shipping is the customer's responsibility. Return Instructions:
1. Fill out the form here to request a RMA
2. Once your return is approved, provide a copy of the invoice along with a brief reason for return.
3. Carefully pack the item to avoid damage and send it back to the address included with the return approval e-mail
*NOTE: You can also request a return from your account. Just go to the "Completed Orders" page and then "Return Item(s)" and fill out the form to send a return request.
- Return Exceptions: Items that must be soldered (i.e., shaver batteries, thermostats, fuse links, etc.) are not eligible for return once the items have been soldered. We will not provide a refund for any electrical items that have been soldered or tampered with.
- Condition of Returned Items: Items returned without original packaging, with missing parts or accessories, or with damage will be subject to a restocking fee beginning at 15%. Customer is responsible for insuring any return shipments to cover return damage. If the damage or missing packaging ⁄ parts is severe enough, we may elect to decline a refund at our discretion.