Do not refuse your order. Many consumers believe that refusing a shipment will ensure a return to the seller without shipping charges. New U.S. Postal Service fees allow the USPS to charge a refused package penalty of $10-$20. Those fees will be deducted from any refunds processed to the customer for refused package returns.
Please accept your delivery and return it by the most economical option available. This will ensure that the new Postal fees are avoided.
Return Period: Items ordered through MarBeck.com may be returned within 30 days of receipt with few exceptions. We will provide a full refund on the product price. Please use the instructions below to return items to us. Return shipping is the customer's responsibility. Return Instructions:
2. Once your return is approved, provide a copy of the invoice along with a brief reason for return.
3. Carefully pack the item to avoid damage and send it back to the address included with the return approval e-mail
*NOTE: You can also request a return from your account. Just go to the "Completed Orders" page and then "Return Item(s)" and fill out the form to send a return request.
Return Exceptions: Items that must be soldered (i.e., shaver batteries, thermostats, fuse links, etc.) are not eligible for return once the items have been soldered. We will not provide a refund for any electrical items that have been soldered or tampered with.
Condition of Returned Items: Items returned without original packaging, with missing parts or accessories, or with damage will be subject to a restocking fee beginning at 15%. Customer is responsible for insuring any return shipments to cover return damage. If the damage or missing packaging ⁄ parts is severe enough, we may elect to decline a refund at our discretion.