FAQ

Frequently Asked Questions

Please refer to the following:

• When will my item ship?
  Items typically ship the SAME business day after placing your order. Please allow 7 to 10 days (5 to 7 business days) for your order to arrive, although most shipments will usually arrive sooner.
• How do I track my order?
  If you have created an account prior to placing an order, all tracking details will be uploaded to your account as soon as they are available. If you checked out as a guest, tracking details will be e-mailed to you if available.
• When will I be charged for my purchase?
  You are charged for your purchase when you click "Submit Order" when you checkout.
• What is your return policy?
  Our return policy may be found by clicking here. In short, all unused items my be returned for a refund of the item price within 30 days of receipt. Please include a copy of your invoice with a note reminding us of the reason for return. Items that arrive without an invoice copy may have their return processing significantly delayed.
• Do you ship internationally?
  Currently we are only able to ship within the contiguous United States.
• Do you ship to Alaska or Hawaii?
  Currently we are only able to ship within the contiguous United States.
• What are your shipping methods?
  All orders will be shipped using FedEx Ground,  USPS SmartPost, and/or DHL E-Commerce. USPS SmartPost or DHL E-Commerce usually takes 7 to 10 days for delivery while FedEx Ground is 3 to 5 days.
• I just placed an order, how do I cancel it?
  Canceling Your Order: We are committed to quickly processing and shipping your order. Due to that commitment, we are sometimes unable to change or cancel orders once they are placed. We will do our best to assist you if there are problems with your order, but we can make no guarantees. E-mail us at orderquestions@marbeck.com.
• Do you sell my information or put me on an e-mail list?
  All information submitted will be secure from the instant you begin the "Checkout Process." All information collected is used for internal purposes only and is never shared with, sold to, or rented to third parties. We never use this information to send you unsolicited email. We may contact you regarding your order if we have questions or problems with the shipment. You do have the option of opting in to our newsletter at checkout if you desire, but, by default that option is NOT selected.
• How can I pay for an order?
• We accept Visa, MasterCard, and PayPal. Sorry, no checks or money orders are accepted.